Guest Experience Specialist — Front Desk & Growth Path

Dimension Hospitality Group; Lubbock (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Daily guest interaction

Job summary

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins and reservations, and support smooth front desk operations.

You will respond to guest inquiries, coordinate with housekeeping, process payments, and provide local information to enhance stays.

This role emphasizes a friendly, professional presence, strong communication, and the ability to multitask in a busy hotel environment.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive and professional presence.
• Able to multitask and stay organized in a fast-paced environment.
• Willing to work holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other hotel departments.
• Maintain a clean and organized front desk area.
• Handle guest requests and upscale concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Hotel system proficiency

Job description

Dimension Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-ins and reservations, and support smooth front desk operations.

You will respond to guest inquiries, coordinate with housekeeping, process payments, and provide local information to enhance stays.

This role emphasizes a friendly, professional presence, strong communication, and the ability to multitask in a busy hotel environment.