Guest Experience Specialist – Front Desk

Marriott-International; Navarre (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality in Navarre, FL is seeking a Front Office Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with precision.

You will answer inquiries by phone and email, resolve issues with courtesy, coordinate with housekeeping, and maintain a tidy front desk while following all security policies. This role requires strong communication, multitasking under pressure, and a willingness to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; hotel PMS experience a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check guests in and out efficiently using the property management system.
• Manage room reservations, cancellations, and modifications.
• Answer phones, emails, and in-person inquiries accurately and courteously.
• Handle guest concerns and complaints with empathy and professionalism.
• Process payments, room charges, and authorizations accurately.
• Communicate with housekeeping and maintenance to ensure room readiness.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, procedures, and security standards.

Skills

Customer service

Communication

Multitasking

Basic computer skills

PMS experience

Flexible hours

Education

High school diploma

Tools

PMS (Property Management System)

Job description

Peregrine Hospitality in Navarre, FL is seeking a Front Office Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with precision.

You will answer inquiries by phone and email, resolve issues with courtesy, coordinate with housekeeping, and maintain a tidy front desk while following all security policies. This role requires strong communication, multitasking under pressure, and a willingness to work evenings, weekends, and holidays.