Guest Experience Concierge (Flexible Shifts)

Peregrine Hospitality; Pooler (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will process payments, upsell hotel services, and provide information about local attractions, ensuring a memorable stay.

The role requires strong communication, multitasking, and a team-focused approach in a fast-paced hotel environment. High school diploma or GED is required, with 1 year of guest services preferred.

Qualifications

• Requires 1 year of customer service experience preferred.
• Education: High School diploma or GED equivalence.
• Must be able to handle cash and balance cash drawer.
• Ability to register guests and process payments in the computer system.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor.
• Register guests into the computer system and verify reservation details.
• Handle cash and balance the cash drawer, ensuring accurate records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out and process various forms of payment.
• Field guest complaints and resolve issues to ensure satisfaction.

Skills

Customer service

Communication

Cash handling

Multitasking

Upselling

Team player

Basic computer skills

Attention to detail

Local area knowledge

Education

High School diploma or GED

Tools

POS system

Job description

Peregrine Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will process payments, upsell hotel services, and provide information about local attractions, ensuring a memorable stay.

The role requires strong communication, multitasking, and a team-focused approach in a fast-paced hotel environment. High school diploma or GED is required, with 1 year of guest services preferred.