Front Desk Agent: Guest Service & Reservations

Peregrine Hospitality; Navarre (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Peregrine Hospitality seeks a Front Office Agent in Navarre, FL to be the face of the hotel, greeting guests and handling check-ins/check-outs. You will manage reservations, answer inquiries, and resolve issues to ensure memorable stays.

Ideal candidates have hotel or customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Must be flexible for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Basic computer skills; hotel PMS experience a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check guests in and out efficiently using the property management system.
• Manage room reservations, cancellations, and modifications.
• Answer phones, emails, and in-person inquiries accurately and courteously.
• Handle guest concerns and complaints with empathy and professionalism.
• Process payments, room charges, and authorizations accurately.
• Communicate with housekeeping and maintenance to ensure room readiness.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, procedures, and security standards.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

PMS experience

Job description

Peregrine Hospitality seeks a Front Office Agent in Navarre, FL to be the face of the hotel, greeting guests and handling check-ins/check-outs. You will manage reservations, answer inquiries, and resolve issues to ensure memorable stays.

Ideal candidates have hotel or customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Must be flexible for evenings, weekends, and holidays.