Guest Experience Specialist

Peregrine Hospitality; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality is seeking a friendly Front Desk Associate to warmly greet guests, register them, process payments, and provide local area information. You will handle cash, assist with check-out, and resolve guest concerns to ensure satisfaction.

Ideal candidates have 1 year of customer service experience and can work flexible shifts while maintaining high service standards. Join our team and help us deliver outstanding guest experiences in a fast-paced environment.

Qualifications

• Education requirement is a high school diploma or GED.
• 1 year of customer service experience preferred.
• Flexible shifts based on business needs.

Responsibilities

• Greet and welcome guests on arrival and provide a warm first impression.
• Register guests in the computer system, verify reservations and process payments.
• Handle cash and balance the cash drawer with accuracy.
• Provide information about hotel facilities and local attractions.
• Assist guests with check-out and process various forms of payment.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities, and area.
• Follow policies, safety standards, and seek to improve operations.
• Upsell and promote marketing programs to enhance guest experience and revenue.
• Collaborate with management and teammates to support operations.

Skills

Customer service

Communication

Cash handling

Basic computer skills

Team player

Multitasking

Local knowledge

Education

High School diploma or GED equivalence

Job description

Peregrine Hospitality is seeking a friendly Front Desk Associate to warmly greet guests, register them, process payments, and provide local area information. You will handle cash, assist with check-out, and resolve guest concerns to ensure satisfaction.

Ideal candidates have 1 year of customer service experience and can work flexible shifts while maintaining high service standards. Join our team and help us deliver outstanding guest experiences in a fast-paced environment.