Guest Experience Agent

Peregrine Hospitality; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Office Agent in Norfolk to greet guests, manage check-ins/outs, and handle cashiering with accuracy. You will inform guests about hotel services and local attractions, while balancing payments and resolving issues to ensure a memorable stay.

The role requires strong communication, multitasking, and teamwork. You will collaborate with management to uphold safety, brand standards, and guest satisfaction, supporting revenue through upselling and excellent

Qualifications

• Register guests into the computer system with accuracy.
• Balance cash drawer and maintain accurate records.
• Provide information about hotel facilities and local attractions.
• Handle check-out processes and various payment forms.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow policies, safety standards, and brand procedures.
• Assist with upselling and promoting programs.
• Collaborate with management and coworkers.
• Perform additional duties as assigned.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer system and verify reservations.
• Handle cash and balance the cash drawer.
• Provide guests with information about facilities and local attractions.
• Assist guests with check-out and processing payments.
• Address guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities, and the local area.
• Follow hotel policies, safety standards, and brand procedures.
• Promote upselling and marketing programs.
• Work with the team and support management.
• Maintain compliance with departmental policies and procedures.
• Perform any additional duties as assigned by management.

Skills

Guest services

Cash handling

Check-in / check-out

Multi-tasking

Communication

Teamwork

Local attractions

Upselling

Job description

Peregrine Hospitality is seeking a Front Office Agent in Norfolk to greet guests, manage check-ins/outs, and handle cashiering with accuracy. You will inform guests about hotel services and local attractions, while balancing payments and resolving issues to ensure a memorable stay.

The role requires strong communication, multitasking, and teamwork. You will collaborate with management to uphold safety, brand standards, and guest satisfaction, supporting revenue through upselling and excellent