Guest Experience Front Desk Agent

Peregrine Hospitality; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality in Norfolk, VA is seeking a friendly Front Office Agent to be the first point of contact for guests and to deliver a memorable stay from arrival to departure.

You will manage check-ins/check-outs, handle cashiering, process payments, provide information about hotel facilities and local attractions, resolve guest concerns, and work with the team to uphold 4 Keys service standards and brand expectations.

Qualifications

• Guest service experience and hospitality mindset.
• Ability to handle payments and cash accurately.
• Strong multitasking and prioritization under pressure.
• Clear communication with guests and team members.
• Team player with a professional attitude.

Responsibilities

• Greet and welcome guests, register them in the system, and process payments.
• Manage check-ins and check-outs with accuracy and courtesy.
• Balance cash drawer and maintain financial records.
• Provide information on hotel facilities and local attractions.
• Field guest complaints and resolve issues to ensure satisfaction.
• Uphold safety, security, and brand standards in daily operations.

Skills

Guest service

Cashiering

Multitasking

Communication

Team collaboration

Tools

POS system

Job description

Peregrine Hospitality in Norfolk, VA is seeking a friendly Front Office Agent to be the first point of contact for guests and to deliver a memorable stay from arrival to departure.

You will manage check-ins/check-outs, handle cashiering, process payments, provide information about hotel facilities and local attractions, resolve guest concerns, and work with the team to uphold 4 Keys service standards and brand expectations.