Guest Experience Agent — Front Desk & Upsell

Peregrine Hospitality; Durham (NC); On-site; USD 29,000 - 38,000; Full time

Job summary

Peregrine Hospitality in Durham, NC seeks a friendly Front Desk Associate to welcome guests, check them in, and ensure an accurate reservation experience.

You will manage payments, provide local recommendations, handle check-out, and resolve guest concerns while maintaining up-to-date knowledge of the hotel's services and amenities. This role requires strong communication, cash-handling skills, and a team-oriented approach.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Flexibility to work on varied shifts.
• Strong communication and cash-handling abilities.
• Ability to upsell and promote hotel services.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a friendly first impression.
• Register guests into the system, verify reservations, and process payments.
• Handle cash and balance the cash drawer, maintaining accurate records.
• Provide information about hotel facilities and local attractions.
• Assist guests with check-out and processing of payments.
• Respond to guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow policies including safety and security standards.
• Participate in upselling and promoting marketing programs.
• Work cohesively with the team and collaborate with management.

Skills

Prioritization

Upselling

Communication

Basic computer skills

Attention to detail

City knowledge

Team player

Education

High School diploma or GED

Job description

Peregrine Hospitality in Durham, NC seeks a friendly Front Desk Associate to welcome guests, check them in, and ensure an accurate reservation experience.

You will manage payments, provide local recommendations, handle check-out, and resolve guest concerns while maintaining up-to-date knowledge of the hotel's services and amenities. This role requires strong communication, cash-handling skills, and a team-oriented approach.