Guest Experience Agent - Front Desk & Concierge

Peregrine Hospitality; Savannah (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

Peregrine Hospitality is seeking a front desk agent to warmly welcome guests, register arrivals, and handle payments. You will provide information on hotel services and local attractions while maintaining accurate cash handling and daily records.

The role emphasizes guest satisfaction, upselling opportunities, and teamwork with hotel staff. Flexibility for extended hours and strong communication are required.

Qualifications

• Requires customer service experience or aptitude.
• Strong verbal and written communication is essential.
• Ability to handle cash transactions and balance cash drawer.
• Basic computer literacy for reservations, payments, and check-in/out processes.
• Team-oriented mindset with professional interaction with staff and guests.
• Knowledge of the local area and hotel services enhances guest experience.

Responsibilities

• Greet and welcome guests with a warm, friendly first impression.
• Register guests in the computer system, verify reservations, process payments.
• Handle cash and balance drawer; maintain accurate financial records.
• Provide information about hotel facilities and local attractions to guests.
• Assist guests with check-out and process various payment methods.
• Address guest complaints promptly, research and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities, and local area.
• Follow hotel policies, safety standards, and strive to improve operations.
• Participate in upselling and promoting marketing programs to boost revenue.
• Collaborate with team and management to support smooth operations.

Skills

Customer service

Communication

Cash handling

Computer skills

Team player

Local knowledge

Education

High School diploma or GED

Job description

Peregrine Hospitality is seeking a front desk agent to warmly welcome guests, register arrivals, and handle payments. You will provide information on hotel services and local attractions while maintaining accurate cash handling and daily records.

The role emphasizes guest satisfaction, upselling opportunities, and teamwork with hotel staff. Flexibility for extended hours and strong communication are required.