Guest Experience Concierge — Front Desk

Ultipro; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

Peregrine Hospitality in Atlanta, GA, is seeking a friendly Front Desk Agent to create a welcoming experience for guests from check-in to check-out.

You will handle reservations, answer phones, assist with guest requests, and maintain lobby standards while safeguarding privacy and security of guest information.

This role requires flexible scheduling including holidays and weekends, the ability to lift up to 50 pounds, and teamwork with all departments to ensure outstanding service.

Qualifications

• At least 1 year of hospitality related experience.
• Flexible scheduled shifts based on business needs.
• Must be able to lift up to 50 pounds.
• Strong communication and guest service skills.

Responsibilities

• Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Receive and send guest and hotel mail, packages, and facsimile transmissions.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop knowledge of rates, features, amenities, and area attractions to assist clients and maintain a competitive understanding.
• Adhere to all hotel policies and procedures and safety standards.
• Follow safety procedures and work cohesively with co-workers and all departments.

Skills

Front desk

Customer service

Communication

Teamwork

Job description

Peregrine Hospitality in Atlanta, GA, is seeking a friendly Front Desk Agent to create a welcoming experience for guests from check-in to check-out.

You will handle reservations, answer phones, assist with guest requests, and maintain lobby standards while safeguarding privacy and security of guest information.

This role requires flexible scheduling including holidays and weekends, the ability to lift up to 50 pounds, and teamwork with all departments to ensure outstanding service.