Guest Experience Associate - Front Desk

Dimensionhospitality; Nashville (TN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest impact

Job summary

Dimension Hospitality in Nashville is seeking a Guest Service Representative to greet guests, assist with check-ins and reservations, and support smooth front desk operations.

You will answer questions, process payments, coordinate with housekeeping, and provide local information, contributing to memorable guest stays.

No prior hotel experience is required; strong customer service and reliability are valued; flexible to work holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service excellence

Communication skills

Professional demeanor

Computer systems familiarity

Multitasking and organization

Flexibility with shifts

Job description

Dimension Hospitality in Nashville is seeking a Guest Service Representative to greet guests, assist with check-ins and reservations, and support smooth front desk operations.

You will answer questions, process payments, coordinate with housekeeping, and provide local information, contributing to memorable guest stays.

No prior hotel experience is required; strong customer service and reliability are valued; flexible to work holidays and weekends.