Guest Experience Specialist — Front Desk

Residence Inn Nashville Green Hills; Green Hills (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Residence Inn Nashville Green Hills is seeking a Front Desk Agent to create a welcoming first impression and set the tone for every guest's stay. This role involves greeting guests, answering phones, and delivering exceptional service with warmth.

You will check guests in and out on the computer, handle cash and card transactions accurately, and assist with requests to ensure a smooth experience. Strong English communication is essential, with opportunities for travel discounts and professional

Qualifications

• Fluent English communication; read, write and speak clearly.
• Ability to use a computer to check guests in and out and process transactions.
• Friendly and helpful demeanor with guests and team members.

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Skills

Customer service

Communication skills

Guest relations

Job description

Residence Inn Nashville Green Hills is seeking a Front Desk Agent to create a welcoming first impression and set the tone for every guest's stay. This role involves greeting guests, answering phones, and delivering exceptional service with warmth.

You will check guests in and out on the computer, handle cash and card transactions accurately, and assist with requests to ensure a smooth experience. Strong English communication is essential, with opportunities for travel discounts and professional