Guest Experience Specialist - Front Desk

Hampton Inn Nashville/Brentwood; Brentwood (TN); On-site; USD 18,184 - 25,898; Full time

Job summary

Hampton Inn Nashville/Brentwood is hiring a Front Desk Agent responsible for quality guest services, including registration and check-out. This role requires a commitment to high hospitality standards and the ability to manage accounting procedures confidently.

Key responsibilities include checking guests in and out, handling phone inquiries, and ensuring accurate daily bank balance. A high school diploma and relevant experience are necessary. Pay is $16/hour.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience or training.
• Ability to read, analyze, interpret procedure manuals.
• Ability to solve practical problems and interpret a variety of instructions.
• Must account for balancing the daily shift bank and maintain organization.
• Regularly required to stand, walk, and communicate.

Responsibilities

• Consistently provide high level of customer service.
• Check in and out hotel guests confidently and professionally.
• Answer all phone calls promptly and accurately.
• Open, secure, and balance daily shift bank.
• Monitor room availability throughout the day.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Hampton Inn Nashville/Brentwood is hiring a Front Desk Agent responsible for quality guest services, including registration and check-out. This role requires a commitment to high hospitality standards and the ability to manage accounting procedures confidently.

Key responsibilities include checking guests in and out, handling phone inquiries, and ensuring accurate daily bank balance. A high school diploma and relevant experience are necessary. Pay is $16/hour.