Guest Experience Specialist — Front Desk

BNA HOTELS LLC; Nashville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Professional growth opportunities

Job summary

Element by Westin Nashville Airport is seeking a friendly Guest Service Associate to warmly welcome guests, assist with check-in/check-out, and handle requests with poise. You will collaborate across departments to ensure memorable experiences for travelers arriving for business or leisure near Nashville.

Ideal candidates bring guest-service experience, strong communication skills, and the ability to learn new computer systems quickly.

Qualifications

• Previous hotel experience is preferred.
• Able to learn different computer programs quickly.
• Flexible and willing to assist in various tasks.
• Courteous and professional with guests and colleagues.
• Strong communication and rapport-building skills.

Responsibilities

• Engage guests with purposeful communication and build rapport.
• Create open dialogue to uncover expectations and needs.
• Respond to guest requests in person, by phone, or via chat.
• Promote Marriott Bonvoy loyalty program and enroll guests.
• Coordinate with all hotel departments to ensure seamless service.
• Maintain professionalism consistent with Element brand expectations.

Skills

Guest communication

Rapport building

Multi-tasking

Computer skills

Customer courtesy

Problem solving

Team collaboration

Tools

Guest chat platform

Job description

Element by Westin Nashville Airport is seeking a friendly Guest Service Associate to warmly welcome guests, assist with check-in/check-out, and handle requests with poise. You will collaborate across departments to ensure memorable experiences for travelers arriving for business or leisure near Nashville.

Ideal candidates bring guest-service experience, strong communication skills, and the ability to learn new computer systems quickly.