Front Desk Guest Experience Specialist

Clear Destination Inc.; Nashville, Northern (TN, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Clear Destination Inc. is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs in Nashville. You will handle guest requests, maintain accurate accounts, and coordinate with departments to ensure smooth service.

The role requires strong English communication, data entry accuracy, and the ability to work under pressure during peak check-in times. Prior cashiering or hospitality experience is preferred, with weekend and holiday shifts required.

Qualifications

• Previous hotel front desk and/or customer service experience is strongly preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure with many arrivals and departures.

Responsibilities

• Process guest check-ins and check-outs according to SOPs.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access and accurate folio settlements.
• Maintain guest history files and handle room changes expediently.
• Document guest requests or problems and follow up for satisfaction.

Skills

Customer service experience

Clear English communication

Data entry accuracy

Team collaboration

Math calculations

Decision making under pressure

multitasking and prioritization

Job description

Clear Destination Inc. is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs in Nashville. You will handle guest requests, maintain accurate accounts, and coordinate with departments to ensure smooth service.

The role requires strong English communication, data entry accuracy, and the ability to work under pressure during peak check-in times. Prior cashiering or hospitality experience is preferred, with weekend and holiday shifts required.