Front Desk Agent - Guest Service Associate

BNA HOTELS LLC; Nashville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Professional growth opportunities

Job summary

Element by Westin Nashville Airport is seeking a friendly Guest Service Associate to warmly welcome guests, assist with check-in/check-out, and handle requests with poise. You will collaborate across departments to ensure memorable experiences for travelers arriving for business or leisure near Nashville.

Ideal candidates bring guest-service experience, strong communication skills, and the ability to learn new computer systems quickly.

Qualifications

• Previous hotel experience is preferred.
• Able to learn different computer programs quickly.
• Flexible and willing to assist in various tasks.
• Courteous and professional with guests and colleagues.
• Strong communication and rapport-building skills.

Responsibilities

• Engage guests with purposeful communication and build rapport.
• Create open dialogue to uncover expectations and needs.
• Respond to guest requests in person, by phone, or via chat.
• Promote Marriott Bonvoy loyalty program and enroll guests.
• Coordinate with all hotel departments to ensure seamless service.
• Maintain professionalism consistent with Element brand expectations.

Skills

Guest communication

Rapport building

Multi-tasking

Computer skills

Customer courtesy

Problem solving

Team collaboration

Tools

Guest chat platform

Job description

Join Our Team as a Front Desk Agent - Guest Service Associate ..... Make EVERY Guest Smile!

As a Guest Service Associate at the Element by Westin Nashville Airport, you will likely be one of the FIRST associates our guests encounter. You understand your attitude and interaction sets the tone for a guest’s experience and can impact both the way they feel and their impression of both the Element brand and the Marriott family of hotels. Genuine warmth, a pleasant smile and a helpful and caring attitude and approach allow you to stand out amongst your peers! Some might think it’s just checking people in and out, but it is SO much more than that. You will be greeting the excited family embarking on a much-anticipated vacation and the travel-weary business client, too. You will handle requests thoroughly, in a timely manner and courteously. As a Guest Service Associate, you will have numerous opportunities to brighten someone’s day!!!

What you'll be doing...

• Engaging in purposeful communication and building rapport with guests.
• Creating an open dialogue, uncovering guest expectations and anticipating their needs.
• Responding to guest needs/concerns in person, via phone or even via our specialized guest chat platform.
• Promoting Marriott’s loyalty program – BONVOY – allowing for special incentives and upgrades for members and encouraging guest enrollment to drive loyalty and additional business.
• Effectively communicating with ALL departments within the hotel to ensure guests enjoy an exceptional experience, their needs are fulfilled and any challenges they might experience are fully resolved.
• Always maintaining professionalism consistent with expectations established by Marriott, the Element brand and our management company.

As a Guest Service Associate, you are …

• Always \"cool\" under pressure
• Capable of handling multiple tasks at once and completing them successfully
• Flexible and always willing to step in and help
• Able to quickly learn different computer programs
• Courteous to ALL people you encounter … in person or on the phone.
• A problem solver and comfortable communicating with individuals who have issues and/or concerns
• Someone with previous hotel experience …

Compensation & Benefits

• Hourly pay from $16.00-$17.00 + dependent upon experience
• Professional Growth and Development Opportunities
• Hotel discounts available at Marriott hotels and other hotels operated by the Management company.

We are an Equal Opportunity Employer and a participant in e-Verify if/as required