Guest Experience Specialist – Front Desk & Travel Discounts

Springhill Suites Franklin / Cool Springs; Franklin (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and DevelopmentOp­

Travel Discounts

Job summary

Springhill Suites Franklin / Cool Springs is seeking a Front Desk Agent to greet guests and set the tone for their stay. You will check guests in and out, handle inquiries, and assist with requests in person and over the phone.

The role emphasizes exceptional service, clear English communication, and proficient computer use, with the ability to manage cash and card transactions confidently. The position reflects a commitment to guest satisfaction and brand standards.

Qualifications

• Excellent English communication skills and ability to read, write and speak fluently.
• Comfortable using a computer to check guests in and out.
• Ability to handle cash and credit card transactions accurately and confidently.
• Physical ability to lift or move up to 20 pounds.

Responsibilities

• Provide the critical first impression to guests and deliver exceptional service.
• Welcome and serve guests in person and over the phone daily.
• Solve problems and navigate computer-based check-in/check-out processes while handling payments.

Skills

Customer service

English communication

Computer literacy

Cash handling

Job description

Springhill Suites Franklin / Cool Springs is seeking a Front Desk Agent to greet guests and set the tone for their stay. You will check guests in and out, handle inquiries, and assist with requests in person and over the phone.

The role emphasizes exceptional service, clear English communication, and proficient computer use, with the ability to manage cash and card transactions confidently. The position reflects a commitment to guest satisfaction and brand standards.