Guest Experience Specialist - Front Desk

Concord Hospitality Brand; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision benefits

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand in Durham, NC, is seeking a Front Desk Clerk to greet guests, check in/out, and deliver warm, efficient service. You will handle reservations, payments, and inquiries with professionalism and accuracy.

This role emphasizes strong communication, problem-solving, teamwork, and brand-aligned hospitality. You will know hotel programs and offers, respond to calls and requests, and uphold safety procedures while creating a memorable guest experience.

Qualifications

• Customer service mindset and guest-focused approach.
• Strong verbal and written communication skills.
• Ability to resolve guest concerns promptly and professionally.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Post guest charges and process payments; follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of hotel brand programs and special offers.
• Communicate guest comments and concerns to relevant departments.
• Respond quickly to calls, lobby visits, and requests for front desk assistance.
• Follow hotel safety and emergency procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Job description

Concord Hospitality Brand in Durham, NC, is seeking a Front Desk Clerk to greet guests, check in/out, and deliver warm, efficient service. You will handle reservations, payments, and inquiries with professionalism and accuracy.

This role emphasizes strong communication, problem-solving, teamwork, and brand-aligned hospitality. You will know hotel programs and offers, respond to calls and requests, and uphold safety procedures while creating a memorable guest experience.