Guest Experience Specialist - Front Desk

Tapestry Conshohocken; Morrisville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality seeks a Front Desk Clerk to be the hub of guest interaction, delivering a warm, proactive service experience. You will be responsible for check-ins, handling guest inquiries, and ensuring a smooth arrival and departure process.

The role emphasizes effective communication across departments, privacy, and adherence to safety procedures, with opportunities for growth within a culture that values its associates.

Qualifications

• Greet and assist guests at the front desk in a courteous, professional manner.
• Handle guest inquiries, check in/out via a computer.
• Maintain high level of service and hospitality.

Responsibilities

• Assist guests efficiently and professionally at all times.
• Answer phone calls and check in guests using a computer.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and professionally.
• Process payments and follow cash handling procedures.

Skills

Customer service

Hospitality

Front desk operations

Tools

Choice Advantage

Job description

Concord Hospitality seeks a Front Desk Clerk to be the hub of guest interaction, delivering a warm, proactive service experience. You will be responsible for check-ins, handling guest inquiries, and ensuring a smooth arrival and departure process.

The role emphasizes effective communication across departments, privacy, and adherence to safety procedures, with opportunities for growth within a culture that values its associates.