Guest Experience Associate - Front Desk

Concord Hospitality Brand; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Front Desk Clerk or Guest Services Clerk in Charlotte, NC. You will welcome guests, handle check-ins/outs, and provide courteous service throughout their stay.

Responsibilities include assisting guests, addressing concerns, processing payments, and staying informed about Concord programs and offers. A friendly, professional demeanor and strong communication are essential to succeed in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

POS system

Job description

Concord Hospitality Brand is seeking a Front Desk Clerk or Guest Services Clerk in Charlotte, NC. You will welcome guests, handle check-ins/outs, and provide courteous service throughout their stay.

Responsibilities include assisting guests, addressing concerns, processing payments, and staying informed about Concord programs and offers. A friendly, professional demeanor and strong communication are essential to succeed in a fast-paced hotel environment.