Guest Experience Front Desk Specialist

Concord Hospitality Enterprises; Morrisville (NC); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises in Morrisville, NC invites you to join our Front Desk/Guest Services team. You will welcome guests, manage check-ins, and handle calls while delivering friendly, professional service to create a memorable stay.

You will be central to guest interactions, resolve issues promptly, and collaborate with other departments to uphold hospitality standards. This role offers a strong team culture with opportunities for growth within Concord properties.

Qualifications

• Experience in hospitality front desk is preferred, two years recommended.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises in Morrisville, NC invites you to join our Front Desk/Guest Services team. You will welcome guests, manage check-ins, and handle calls while delivering friendly, professional service to create a memorable stay.

You will be central to guest interactions, resolve issues promptly, and collaborate with other departments to uphold hospitality standards. This role offers a strong team culture with opportunities for growth within Concord properties.