Guest Experience Specialist

Concord Hospitality Brand; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans insurance

Life insurance with Short-Term/Long‑Tr

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand seeks a Front Desk Clerk to deliver exceptional guest service, manage reservations, and assist guests with inquiries. The role supports a welcoming lobby, handles check-ins/outs, and ensures accurate charges while maintaining a clean front desk area.

The position requires strong communication, reliability, and the ability to multitask in a fast-paced hotel environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Organized

Cash handling

Attention to detail

Reliability

Flexible schedule

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Concord Hospitality Brand seeks a Front Desk Clerk to deliver exceptional guest service, manage reservations, and assist guests with inquiries. The role supports a welcoming lobby, handles check-ins/outs, and ensures accurate charges while maintaining a clean front desk area.

The position requires strong communication, reliability, and the ability to multitask in a fast-paced hotel environment, including evenings, weekends, and holidays.