Guest Experience Specialist (Front Desk)

Concord Hospitality Enterprises; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401k with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver welcoming guest service, manage check-ins/outs, reservations, and inquiries with a friendly and professional demeanor. You will handle payments and assist guests while maintaining accurate records in a fast-paced hotel lobby.

The ideal candidate will have prior hospitality or customer service experience, strong communication skills, and the ability to multitask in evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Basic computer skills

Professional demeanor

Education

High school diploma

Tools

None

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver welcoming guest service, manage check-ins/outs, reservations, and inquiries with a friendly and professional demeanor. You will handle payments and assist guests while maintaining accurate records in a fast-paced hotel lobby.

The ideal candidate will have prior hospitality or customer service experience, strong communication skills, and the ability to multitask in evenings, weekends, and holidays.