Guest Experience Specialist - Front Desk

Concord Hospitality Brand; Lyndhurst (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance with short-term andLong

Job summary

Concord Hospitality Brand seeks a Front Desk Clerk to deliver warm, friendly service and ensure every guest feels welcomed throughout their stay.

You will check guests in/out, handle reservations, respond to inquiries, process payments, and maintain accurate records in a fast-paced hotel environment. This on-site role requires strong communication, multitasking, and a guest-first mindset.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Multitasking

Organization

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Brand seeks a Front Desk Clerk to deliver warm, friendly service and ensure every guest feels welcomed throughout their stay.

You will check guests in/out, handle reservations, respond to inquiries, process payments, and maintain accurate records in a fast-paced hotel environment. This on-site role requires strong communication, multitasking, and a guest-first mindset.