Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Durham (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Tuition Assistance

Discounted Rates

Training & Development

Career Growth

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Durham, NC, to deliver warm, efficient check-in and check-out experiences. You will handle guest inquiries, process payments, and communicate effectively with all hotel departments to maintain brand standards and operational excellence.

The role emphasizes hospitality, teamwork, and a service-oriented attitude to create memorable guest experiences while adhering to Concord policies and procedures.

Qualifications

• Experience in front desk or guest services is a plus.
• Strong verbal and written communication skills.
• Ability to resolve guest concerns with professionalism.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain high level of service and hospitality.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges and process payments following procedures.
• Handle guest mail and messages with privacy and professionalism.
• Know brand programs and hotel offerings to inform guests.
• Communicate with departments and management about guest feedback.
• Respond to calls, visitors, and team member requests at the front desk.
• Follow safety and emergency procedures as trained.

Skills

Customer service

Communication

Cash handling

Problem solving

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Durham, NC, to deliver warm, efficient check-in and check-out experiences. You will handle guest inquiries, process payments, and communicate effectively with all hotel departments to maintain brand standards and operational excellence.

The role emphasizes hospitality, teamwork, and a service-oriented attitude to create memorable guest experiences while adhering to Concord policies and procedures.