Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Smyrna (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver outstanding guest service, check guests in and out, and handle reservations with a welcoming attitude. You will answer inquiries, process payments, and support guests throughout their stay.

The role requires the ability to multitask in a fast-paced environment and a flexible schedule, including weekends and holidays. Prior hospitality experience is a plus, with opportunities for growth within Concord-managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality/customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.

Responsibilities

• Check guests in/out and manage reservations.
• Respond to inquiries and resolve guest concerns.
• Process payments and guest charges accurately.
• Answer phone calls and provide hotel information.
• Maintain front desk and lobby cleanliness and organization.
• Monitor room availability and guest records.
• Follow safety and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Organizational skills

Flexibility

Endurance

POS system

Education

High school diploma

Tools

POS system

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver outstanding guest service, check guests in and out, and handle reservations with a welcoming attitude. You will answer inquiries, process payments, and support guests throughout their stay.

The role requires the ability to multitask in a fast-paced environment and a flexible schedule, including weekends and holidays. Prior hospitality experience is a plus, with opportunities for growth within Concord-managed hotels.