Guest Experience Specialist - Front Desk

Concord Hospitality Brand; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Brand is seeking a Front Desk Clerk to create a welcoming guest experience and support guests throughout their stay. You will check guests in and out, handle reservations, and respond to inquiries with professional service.

We value strong communication, multitasking ability, and attention to detail. This full-time role includes training, benefits, and growth opportunities within a hospitality-focused environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Hospitality

Education

High school diploma

Tools

POS systems

Cash register

Job description

Concord Hospitality Brand is seeking a Front Desk Clerk to create a welcoming guest experience and support guests throughout their stay. You will check guests in and out, handle reservations, and respond to inquiries with professional service.

We value strong communication, multitasking ability, and attention to detail. This full-time role includes training, benefits, and growth opportunities within a hospitality-focused environment.