Guest Experience Specialist – Front Desk

Hilton Durham near Duke University; Durham (NC); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure a smooth checkout process. You will manage room charges, process payments, and provide information on local attractions to guarantee an exceptional guest experience.

The role requires strong English communication, reliable calculator skills, and basic computer systems input. The position supports 24/7 hotel operations with varied shifts and a focus on guest satisfaction.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator and perform moderately complex math.

Responsibilities

• Greet guests warmly and register them at check-in.
• Input guest information and process room charges accurately.
• Handle payments, vouchers, and diverse payment methods.
• Answer phones with clear English and relay messages to guests.

Skills

Customer service

English communication

Calculator skills

Computer systems input

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure a smooth checkout process. You will manage room charges, process payments, and provide information on local attractions to guarantee an exceptional guest experience.

The role requires strong English communication, reliable calculator skills, and basic computer systems input. The position supports 24/7 hotel operations with varied shifts and a focus on guest satisfaction.