Front Desk Guest Experience Specialist

Fairfield Inn & Suites Atlanta Perimeter Center; Atlanta (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Associate to greet and register guests, ensure a courteous stay, and close guest accounts at check-out while maintaining high service standards. The role requires operating a computer system, handling payments, resolving guest concerns, and supporting front desk teammates in a fast-paced hotel environment.

The position emphasizes friendly communication, accuracy in check-in/check-out, and adherence to safety procedures in a 24/7 hospitality

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator for moderately complex calculations.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe emergency situations.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic methods; handle cash.
• Promptly answer the telephone in English and relay messages.
• Close guest accounts at check-out and resolve issues within guidelines.
• Field guest complaints and resolve situations with effective solutions.
• Adhere to all company policies and safety procedures.
• Maintain neat, clean, and well-groomed appearance.
• Assist other Front Desk Personnel when needed.
• Perform related duties as requested by supervisor/manager.

Skills

Customer service

English communication

Calculator skills

Computer literacy

Patience and diplomacy

Education

High school diploma

Hospitality experience

Job description

Driftwood Hospitality Management seeks a Front Desk Associate to greet and register guests, ensure a courteous stay, and close guest accounts at check-out while maintaining high service standards. The role requires operating a computer system, handling payments, resolving guest concerns, and supporting front desk teammates in a fast-paced hotel environment.

The position emphasizes friendly communication, accuracy in check-in/check-out, and adherence to safety procedures in a 24/7 hospitality