Guest Experience Agent — Front Desk (24/7)

Driftwood Hospitality Management; Raleigh (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly welcome guests, register them, and manage payments and checkout procedures. You will balance accounts, provide information on local attractions, and ensure a smooth arrival and departure experience.

The role requires courteous communication, the ability to operate a computer system for reservations and billing, and a readiness to assist other team members in a fast-paced hotel environment.

Qualifications

• High school diploma preferred; other combinations of education/experience may be acceptable.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator for moderately complex math calculations.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet customers immediately with a friendly welcome and provide information on hours and local attractions.
• Complete the registration process using a computer system and assign rooms based on guest needs.
• Handle payments, balance house funds, and post charges to guest accounts.
• Answer phones in clear English and relay messages to guests or staff.
• Close guest accounts at checkout and work to resolve issues per guidelines.
• Handle guest complaints and resolve problems, including price concerns or service issues.
• Maintain a neat and clean front desk and assist other staff as needed.

Skills

Hospitality experience

Calculator skills

English communication

Computer system input

Education

High school diploma

Tools

Moderately complex computer system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly welcome guests, register them, and manage payments and checkout procedures. You will balance accounts, provide information on local attractions, and ensure a smooth arrival and departure experience.

The role requires courteous communication, the ability to operate a computer system for reservations and billing, and a readiness to assist other team members in a fast-paced hotel environment.