Guest Experience Concierge

Hotel Vesper - Tribute by Marriott; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet and register guests, manage checkout, and ensure a memorable stay. You will handle payments, code keys, and assist guests with information about local attractions and services.

The role requires strong English communication, courteous service, and the ability to work in a fast-paced hotel environment. The position involves standing for long periods, maintaining a neat front desk, and following all safety procedures.

Qualifications

• Customer service experience or ability to provide friendly, professional guest interactions.
• Excellent English communication skills, both verbal and written.
• Accurate cash handling and basic arithmetic for guest transactions.
• Ability to input information into a computer system and use hotel software.

Responsibilities

• Greet guests with a warm, professional welcome and assist with check-in/check-out.
• Register guests, confirm details, assign rooms, and code keys as needed.
• Handle payments and balance house banks; process vouchers and tickets.
• Answer phones promptly in clear English and relay messages to guests.
• Resolve guest issues and complaints following established guidelines to ensure satisfaction.
• Maintain a neat front desk area and adhere to safety and security procedures.

Skills

Customer service

English proficiency

Cash handling

Computer input

Education

High school diploma or equivalent

Hospitality experience (preferred)

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet and register guests, manage checkout, and ensure a memorable stay. You will handle payments, code keys, and assist guests with information about local attractions and services.

The role requires strong English communication, courteous service, and the ability to work in a fast-paced hotel environment. The position involves standing for long periods, maintaining a neat front desk, and following all safety procedures.