Front Desk & Guest Experience Specialist

Intercontinental Kansas City Country Club Plaza; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health insurance

Room discounts

Employee discounts on F&B

Life insurance

Paid time off

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure exceptional service throughout their stay. You will input guest details, process payments, issue keys, and provide local information while maintaining accuracy in our computer system.

The role requires friendly communication, the ability to handle cash, and the stamina to stand for long periods. Shifts vary as the hotel operates 24/7, with potential weekend hours.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Strong customer service and interpersonal skills.
• Proficient in English communication, both written and spoken.
• Ability to input information accurately using a computer system.

Responsibilities

• Welcome and register guests and ensure a smooth check-out.
• Input guest information and verify room details in the computer system.
• Process payments and balance house accounts.
• Answer phones promptly and relay messages to guests.
• Resolve guest issues and coordinate with supervisors when needed.
• Maintain clean and organized front desk area and assist other staff.

Skills

Customer service

English communication

Cash handling

Mathematical calculations

Interpersonal skills

Education

High school diploma or equivalent

Previous hospitality experience (preferred)

Tools

Calculator

PMS software

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure exceptional service throughout their stay. You will input guest details, process payments, issue keys, and provide local information while maintaining accuracy in our computer system.

The role requires friendly communication, the ability to handle cash, and the stamina to stand for long periods. Shifts vary as the hotel operates 24/7, with potential weekend hours.