Guest Experience Specialist — Front Desk

Clermont Hampton Inn; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk/Guest Service Associate to greet guests, handle check-in and check-out, and provide exceptional service. The role requires proficient English, accurate payment handling, and the ability to use hotel software to manage registrations and room assignments.

We operate 24/7, so shifts vary and versatility is essential. A high school diploma is preferred, and prior hospitality experience is a plus.

Qualifications

• Ability to greet guests and provide prompt, courteous service.
• Proficient in inputting guest information and processing registrations.
• Accurate handling of payments and posting charges to accounts.
• Ability to use a computer system to retrieve and input information.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Greet guests with a friendly welcome and complete check-in/out procedures.
• Input guest data, confirm details, and assign rooms based on needs.
• Handle cash, vouchers, and payments; balance house bank as required.
• Answer phones promptly and relay messages to guests and team members.
• Provide a safe, clean, and welcoming front desk environment.

Skills

Customer service

Cash handling

Registration

Computer literacy

English communication

Education

High school diploma

Tools

POS system

Hotel management software

Calculator

Job description

Driftwood Hospitality Management is seeking a Front Desk/Guest Service Associate to greet guests, handle check-in and check-out, and provide exceptional service. The role requires proficient English, accurate payment handling, and the ability to use hotel software to manage registrations and room assignments.

We operate 24/7, so shifts vary and versatility is essential. A high school diploma is preferred, and prior hospitality experience is a plus.