Front Desk Guest Experience Specialist

Hampton Inn Daytona Beach; Daytona Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room discounts

Food & beverage discounts

Job summary

Driftwood Hospitality Management is seeking a front desk associate to greet, register, and assist guests, ensuring a seamless stay. You will handle check-ins/outs, input data accurately, and manage payments with a POS system.

The role requires strong English communication, friendly service, and the ability to respond quickly to guest needs. This position supports 24/7 hotel operations with a collaborative team environment.

Qualifications

• High school diploma or equivalent; hospitality background preferred.
• Experience handling payments and balancing cash registers.
• Strong English communication and customer service skills.

Responsibilities

• Greet and register guests, ensuring courteous service and accuracy.
• Input guest information and process payments using the POS system.
• Answer calls professionally, relay messages, and assist guests with local information.
• Resolve guest concerns promptly to maintain a high standard of stay.
• Support front desk operations during peak times and coordinate with team.

Skills

Customer service

Cash handling

English communication

Calculator skills

Education

High school diploma

Tools

POS system

Job description

Driftwood Hospitality Management is seeking a front desk associate to greet, register, and assist guests, ensuring a seamless stay. You will handle check-ins/outs, input data accurately, and manage payments with a POS system.

The role requires strong English communication, friendly service, and the ability to respond quickly to guest needs. This position supports 24/7 hotel operations with a collaborative team environment.