Guest Experience Front Desk Associate

Paycom - ATS; Florida; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Health insurance

Room Discounts

Paid time off

Life insurance

Disability insurance

Employee assistance program

Employee food and beverage discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly welcome guests, check them in, and ensure an exceptional stay. You will input information, assign rooms, and handle payments while maintaining accuracy and courtesy.

The role requires strong English communication, a patient demeanor, and the ability to resolve issues quickly. A focus on safety procedures and guest satisfaction is essential.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior hospitality front desk experience is a plus but not mandatory.
• Ability to greet guests warmly and handle checkout accurately.

Responsibilities

• Greet guests with a friendly welcome and register them promptly.
• Input guest information, confirm details, and retrieve messages.
• Post charges to guest rooms and balance house accounts.
• Handle cash, process payments, and balance the cash drawer.
• Resolve guest issues and respond to inquiries professionally.

Skills

Customer service

Cash handling

English communication

Conflict resolution

Education

High school diploma

Tools

Front desk software

Calculator

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly welcome guests, check them in, and ensure an exceptional stay. You will input information, assign rooms, and handle payments while maintaining accuracy and courtesy.

The role requires strong English communication, a patient demeanor, and the ability to resolve issues quickly. A focus on safety procedures and guest satisfaction is essential.