Guest Experience Specialist – Front Desk

Driftwood Hospitality Management; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a friendly Front Desk/Guest Services associate to greet guests, register arrivals, and ensure a smooth checkout experience. You will handle payments, input guest details in the computer system, and convey local information with a courteous, efficient demeanor.

The role requires strong English communication, basic calculator skills, and the ability to multitask in a busy hotel lobby environment.

Qualifications

• High school diploma or equivalent is preferred.
• Prior hospitality experience is a plus but not required.
• Ability to operate a moderately complex computer system.
• Strong communication and interpersonal skills with guests.

Responsibilities

• Greets and registers guests with a friendly, professional demeanor.
• Handles guest payments, check-outs, and balance of house accounts.
• Input and retrieve information in the computer system accurately.
• Responds to guest inquiries, provides local information and hours of operation.
• Maintains a neat front desk area and follows safety procedures.
• Manages phone calls and communicates messages to guests.

Skills

Customer service

Communication

Cash handling

Multitasking

Computer skills

English proficiency

Education

High school diploma

Job description

Driftwood Hospitality Management seeks a friendly Front Desk/Guest Services associate to greet guests, register arrivals, and ensure a smooth checkout experience. You will handle payments, input guest details in the computer system, and convey local information with a courteous, efficient demeanor.

The role requires strong English communication, basic calculator skills, and the ability to multitask in a busy hotel lobby environment.