Guest Experience Agent — Front Desk

Raleigh North Hills Hilton; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Room Discounts

Employee Discounts

Health insurance

Paid time off

401(k)

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, complete registrations, and ensure a seamless checkout experience. You will input guest information, confirm room details, and manage payments with accuracy while maintaining a courteous, efficient service standard.

The role requires strong English communication, basic computer skills, and a willingness to handle a variety of daily tasks in a fast-paced hotel environment.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greets and registers guests with a friendly, courteous approach.
• Completes check-in and checkout, including room rate and charges.
• Codes electronic keys, certificates, and coupons as needed.
• Handles cash, vouchers, and payment processing accurately.
• Post charges to guest rooms and house accounts using the computer system.
• Answer phones promptly and relay messages to guests and staff.
• Resolve guest issues following established guidelines and escalate when required.
• Maintain neat appearance and adhere to safety and security procedures.

Skills

Customer service

Cash handling

English communication

Computer skills

Education

High school diploma

Tools

POS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, complete registrations, and ensure a seamless checkout experience. You will input guest information, confirm room details, and manage payments with accuracy while maintaining a courteous, efficient service standard.

The role requires strong English communication, basic computer skills, and a willingness to handle a variety of daily tasks in a fast-paced hotel environment.