Guest Experience Specialist – Front Desk

Sheraton Imperial Hotel RTP; Durham (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Job summary

The Sheraton Imperial Hotel RTP is seeking a Front Desk Clerk to provide warm, welcoming check-in/check-out experiences in Durham, NC. You will handle reservations, payments, and guest inquiries with professionalism and attention to detail.

This full-time position emphasizes hospitality excellence, teamwork, and adherence to brand standards, while offering opportunities for career development within Concord-managed properties.

Qualifications

• The Front Desk Clerk delivers exceptional guest service by providing a warm, welcoming, and efficient check-in and check-out experience.
• They demonstrate strong communication and problem-solving skills while maintaining professionalism and accuracy in handling reservations, payments, and guest inquiries.
• The Front Desk Clerk ensures that every guest interaction reflects the hotel’s commitment to hospitality, brand standards, and operational excellence.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

The Sheraton Imperial Hotel RTP is seeking a Front Desk Clerk to provide warm, welcoming check-in/check-out experiences in Durham, NC. You will handle reservations, payments, and guest inquiries with professionalism and attention to detail.

This full-time position emphasizes hospitality excellence, teamwork, and adherence to brand standards, while offering opportunities for career development within Concord-managed properties.