Guest Experience Specialist — Front Desk

Hyatt House Raleigh-Seaboard Station; Raleigh (NC); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Discounted room rates at Concord-manag

Training, development, and career.

Job summary

Concord Hospitality is hiring a Front Desk Clerk/Guest Services Clerk for the Hyatt House Raleigh-Seaboard Station on-site. The role focuses on guest interaction, ensuring a welcoming experience from arrival to departure while handling charges and payments.

The position requires strong customer service skills, reliability, and the ability to multitask in a fast-paced environment. Prior hospitality experience is a plus; evening/weekend availability is expected.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

Detail orientation

Education

High school diploma

Job description

Concord Hospitality is hiring a Front Desk Clerk/Guest Services Clerk for the Hyatt House Raleigh-Seaboard Station on-site. The role focuses on guest interaction, ensuring a welcoming experience from arrival to departure while handling charges and payments.

The position requires strong customer service skills, reliability, and the ability to multitask in a fast-paced environment. Prior hospitality experience is a plus; evening/weekend availability is expected.