Front Desk Guest Services Specialist - Create Great Stays

Washington Duke Inn & Golf Club; Durham (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k) with Employer Match

Paid holidays

Paid Time Off

Free Parking

EAP

Family discounts

Job summary

Washington Duke Inn & Golf Club in Durham, NC is seeking a Guest Services Representative to support front desk operations from arrival to departure. You will deliver high-level service, manage check-in/out, and create memorable guest experiences reflecting our commitment to excellence.

The role emphasizes upselling, effective communication, and collaboration with team members to ensure seamless operations. Prior guest services or hospitality background is preferred, with strong English skills

Qualifications

• 1–2 years of customer service experience required; prior Guest Services or Front Desk experience preferred
• Strong English communication skills, both written and verbal
• Ability to lift up to 30 pounds as needed
• Ability to stand for extended periods of time

Responsibilities

• Provide a warm and professional welcome, managing guest check-in and check-out processes in accordance with established procedures
• Respond promptly and thoughtfully to guest inquiries, requests, and concerns, ensuring resolution and guest satisfaction while keeping leadership informed of escalated matters
• Optimize room revenue and occupancy through effective upselling and yield management strategies
• Review daily arrivals and reservations to identify special requests, VIPs, and preferences; coordinate and execute amenities and personalized touches accordingly
• Maintain up-to-date knowledge of room types, rates, packages, promotions, and property offerings
• Serve as a knowledgeable resource on hotel amenities, services, and local attractions
• Accurately handle cash, billing, and financial transactions in compliance with accounting standards
• Complete all required reports and documentation with accuracy and attention to detail
• Collaborate with all team members to ensure seamless operations

Skills

Strong communication

Hospitality

Multitasking

Attention to detail

Team-first mindset

Job description

Washington Duke Inn & Golf Club in Durham, NC is seeking a Guest Services Representative to support front desk operations from arrival to departure. You will deliver high-level service, manage check-in/out, and create memorable guest experiences reflecting our commitment to excellence.

The role emphasizes upselling, effective communication, and collaboration with team members to ensure seamless operations. Prior guest services or hospitality background is preferred, with strong English skills