Guest Experience Specialist — Front Desk

Aimbridge Hospitality LLC; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A premier hospitality company in Durham, NC seeks a Front Desk Agent to create memorable guest experiences. This role emphasizes excellent guest service, effective communication, quick problem-solving, and multitasking in a busy environment. Candidates should have a high school diploma and preferably experience in hospitality. Benefits include daily pay, medical coverage, and a 401k plan. This is an exciting opportunity for individuals passionate about the hospitality industry.

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Master warm welcomes and smooth check-ins.
• Ensure every guest interaction feels effortless.
• Organize and manage reservations and financial details.
• Quickly solve problems to ensure guest satisfaction.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

A premier hospitality company in Durham, NC seeks a Front Desk Agent to create memorable guest experiences. This role emphasizes excellent guest service, effective communication, quick problem-solving, and multitasking in a busy environment. Candidates should have a high school diploma and preferably experience in hospitality. Benefits include daily pay, medical coverage, and a 401k plan. This is an exciting opportunity for individuals passionate about the hospitality industry.