Front Desk Guest Experience Specialist

Intown-Suites; Concord (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Health, dental, vision, life and auto/

401k with company match

PTO for full-time employees

Sundays off and no late shifts!

Job summary

InTown Suites Concord, NC is seeking a Guest Services Representative to assist guests with check-in/check-out, reservations, and front office duties. The role emphasizes courteous, efficient guest interaction and professional conduct at all times.

The position requires strong computer skills, basic math for revenue calculations, and excellent communication in English. Training and a full benefits package are provided with a supportive team environment.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments.
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs.

Responsibilities

• Ensures reservations are taken correctly and courteously
• Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Provide guidance to property staff as needed
• Ensure compliance of safety and security standards
• Reports to Regional Operations Manager in General Manager’s absence
• Responsible for bank deposits in General Manager’s absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and neat manner
• Take responsibility for ensuring that property is always clean and free of any trash and debris

Job description

InTown Suites Concord, NC is seeking a Guest Services Representative to assist guests with check-in/check-out, reservations, and front office duties. The role emphasizes courteous, efficient guest interaction and professional conduct at all times.

The position requires strong computer skills, basic math for revenue calculations, and excellent communication in English. Training and a full benefits package are provided with a supportive team environment.