Front Desk & Guest Care Specialist

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Full-time benefits

Tuition assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver outstanding hospitality at our Raleigh-area hotel. You will engage with guests, handle inquiries, and support related front desk functions to create a positive guest experience.

Position requires open availability, including mornings, evenings, weekends and holidays. 21+ for bar cross-training; prior hotel experience preferred but not required. Competitive full-time benefits available.

Qualifications

• Previous hotel experience preferred but not required.
• Must have open availability including mornings, evenings, weekends and holidays.
• Willing to cross-train at the bar; candidates must be at least 21 years old.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns or issues promptly to ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate effectively with various departments and management about guest comments and concerns.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Know hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to deliver outstanding hospitality at our Raleigh-area hotel. You will engage with guests, handle inquiries, and support related front desk functions to create a positive guest experience.

Position requires open availability, including mornings, evenings, weekends and holidays. 21+ for bar cross-training; prior hotel experience preferred but not required. Competitive full-time benefits available.