Guest Services Agent: Front Desk (Flexible, Full-Time)

Winwood Hospitality Group; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton is seeking a Front Desk/Guest Services Associate in Raleigh, NC to provide warm, professional check-in and check-out experiences for guests. You will respond to inquiries, schedule wake-up calls, and assist with guest requests while upholding brand standards.

The role requires strong communication, the ability to work in a computerized environment, and a customer‑focused mindset to ensure a seamless guest stay.

Qualifications

• High School diploma or general education degree (GED) is desired, but not essential.
• Previous related experience – hospitality, front desk service - strongly preferred.
• Comfort in a computerized environment is essential.

Responsibilities

• Complete and stay current on all Embassy and Hilton Worldwide mandated training and certifications.
• Accurately make reservations for guests staying with hotel.
• Check guests into the hotel following the proper steps of check-in, ensuring that accurate guest information is recorded.
• Check guests out of the hotel, following proper steps and providing a fond farewell.
• Coordinate effectively with Housekeeping to fulfill all guest requests in a timely manner.
• Coordinate with Engineering Teams for responsiveness to guest needs and to maintain all aspects of the hotel in a “like new” condition.

Skills

Communication

English literacy

Customer service

Telephone skills

Multitasking

Follow directions

Education

High School Diploma or GED

Job description

Hilton is seeking a Front Desk/Guest Services Associate in Raleigh, NC to provide warm, professional check-in and check-out experiences for guests. You will respond to inquiries, schedule wake-up calls, and assist with guest requests while upholding brand standards.

The role requires strong communication, the ability to work in a computerized environment, and a customer‑focused mindset to ensure a seamless guest stay.