Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is looking for a Front Desk Clerk to welcome guests and deliver friendly, attentive service during their stay.

The role involves checking guests in and out, managing reservations, handling payments, answering questions, and maintaining a clean front desk. Prior hospitality or customer service experience is preferred to ensure smooth operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or customer service is preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Cash handling

Basic computer skills

Professional demeanor

Stamina

Education

High school diploma

Tools

Cash register

Point of sale (POS)

Basic computer literacy

Job description

Concord Hospitality Enterprises is looking for a Front Desk Clerk to welcome guests and deliver friendly, attentive service during their stay.

The role involves checking guests in and out, managing reservations, handling payments, answering questions, and maintaining a clean front desk. Prior hospitality or customer service experience is preferred to ensure smooth operations in a fast-paced environment.