Front Desk & Guest Experience Specialist

CP Sacramento LLC; Sacramento (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk to welcome and assist guests from arrival to departure. You will handle check-ins, inquiries, and issues with a positive, service-minded approach while maintaining hotel brand standards.

The role emphasizes strong interpersonal skills, multitasking, and attention to detail in a fast-paced environment. Full-time employment includes benefits and opportunities for career growth within Concord-managed hotels.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Education

High School Diploma

Interpersonal Skills

Communication Skills

Multitasking

Detail-oriented

Flexible shifts

Tools

Hospitality software

Job description

Concord Hospitality is seeking a Front Desk Clerk to welcome and assist guests from arrival to departure. You will handle check-ins, inquiries, and issues with a positive, service-minded approach while maintaining hotel brand standards.

The role emphasizes strong interpersonal skills, multitasking, and attention to detail in a fast-paced environment. Full-time employment includes benefits and opportunities for career growth within Concord-managed hotels.