Front Desk & Guest Experience Specialist

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term_dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord-maint

Training and development opportunities

Job summary

Concord Hospitality seeks a Front Desk Clerk or Guest Services Clerk at our Charlotte, NC properties. You will greet guests, manage check-in/out, handle requests, and coordinate with departments to ensure a seamless stay.

The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced environment. Competitive benefits accompany a full-time schedule with opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality seeks a Front Desk Clerk or Guest Services Clerk at our Charlotte, NC properties. You will greet guests, manage check-in/out, handle requests, and coordinate with departments to ensure a seamless stay.

The role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced environment. Competitive benefits accompany a full-time schedule with opportunities for growth.