Guest Experience Specialist, Front Desk

Concord Hospitality Enterprises; Treasure Island (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests, assist with check-in/out, and ensure memorable stays. You will uphold brand standards and deliver responsive service while handling inquiries and requests with a friendly, professional demeanor.

You will contribute to a positive guest experience, address concerns promptly, and stay informed about travel programs and promotions.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests, assist with check-in/out, and ensure memorable stays. You will uphold brand standards and deliver responsive service while handling inquiries and requests with a friendly, professional demeanor.

You will contribute to a positive guest experience, address concerns promptly, and stay informed about travel programs and promotions.