Guest Experience Specialist — Front Desk

CP CHANDLER LLC; Chandler (AZ); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

401k with company match

Discounted room rates

Job summary

Concord is hiring a Front Desk Clerk to welcome guests and ensure a smooth stay. You will assist with check-in/out, reservations, and guest inquiries, while maintaining accuracy in guest records and handling payments.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced hotel environment. We offer a full-time position with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Detail oriented

Education

High school diploma

Tools

Cash handling

Job description

Concord is hiring a Front Desk Clerk to welcome guests and ensure a smooth stay. You will assist with check-in/out, reservations, and guest inquiries, while maintaining accuracy in guest records and handling payments.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced hotel environment. We offer a full-time position with comprehensive benefits and opportunities for growth.