Guest Experience Specialist - Front Desk

Hyatt House Columbus OSU/Short North; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) with match

Discounted room rates

Training and development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Columbus, OH. You will welcome guests at check-in/check-out, assist with inquiries, and maintain high hospitality standards to ensure memorable stays.

You will handle guest charges, payments, and stay informed about hotel programs and promotions while protecting guest privacy. You’ll relay feedback to teams and assist quickly with calls, visitors, and safety procedures, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal

Communication

Multitasking

Professionalism

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Columbus, OH. You will welcome guests at check-in/check-out, assist with inquiries, and maintain high hospitality standards to ensure memorable stays.

You will handle guest charges, payments, and stay informed about hotel programs and promotions while protecting guest privacy. You’ll relay feedback to teams and assist quickly with calls, visitors, and safety procedures, including evenings and weekends.